Privacy Policy

Last updated: November 12, 2026

Tetra Lead Engine is a trade name of Tetra Enterprises LLC ("we", "us"). We provide marketing and lead-handling services to local service businesses ("clients"). This policy explains what information we collect, how we use it, and the choices you have.

Information we collect from you

When you contact us or request an audit on this website we collect your name, business name, phone number, email address, city, trade, any message you send, and whether you agreed to receive texts. We also record basic technical details such as the page you came from and advertising tags (for example utm_source or fbclid) so we know which marketing worked.

Information we handle for our clients

To provide our services, our clients authorize us to access their Facebook Pages, Instagram accounts, Meta ad accounts and Google Business Profiles. Through that access we receive information such as lead form submissions (name, phone, email and the answers a person gives), public reviews and reviewer names, post engagement, and page and ad performance data. We also store our clients' job photos and the posts and replies we prepare.

We use this information only to provide services to the client who authorized it: delivering leads to them, replying to leads on their behalf, publishing posts they approve, replying to reviews, and reporting results. For people who contact our clients, our client is responsible for their data and we process it on the client's behalf and according to their instructions.

Data from Meta (Facebook and Instagram) and Google

• We access a client's Facebook Page, Instagram account, ad account or Google Business Profile only after that client grants permission, and only for the services described above.
• We do not sell data received from Meta or Google, use it for advertising profiles of individuals, or share it with anyone except the client it belongs to and the service providers listed below.
• Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
• A client can remove our access at any time from their Meta Business settings or Google Business Profile manager settings.

Text messages (SMS)

If you agree to receive texts from us, we will send messages about your audit request and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell, rent or share your mobile number or SMS consent with third parties or affiliates for their marketing purposes. Text messaging opt-in data and consent are never shared with anyone except the providers that deliver the messages for us.

Texts sent to our clients' leads and customers are sent on behalf of, and in the name of, that client, under that client's own messaging registration and consent records.

Service providers

We use service providers to run our systems, including cloud hosting, our database and automation software, email (Google Workspace), text messaging (Twilio), and AI writing assistance (Anthropic) to draft posts and review replies. They process data only to provide their service to us.

How long we keep it

We keep client data for as long as we provide services to that client, then delete it within 90 days of the end of service unless the client asks for a copy or the law requires us to keep it. Audit requests from prospective clients are kept for up to two years.

Security

Access to our systems is limited to our team, protected by passwords and two-step verification, and data is sent over encrypted connections.

Your choices and data deletion

You can ask us to see, correct or delete information we hold about you by email at support@tetraleadengine.com, by phone at (941) 202-2179, or by mail at 5704 31st Ct E, Ellenton, FL 34222. To delete data we received through Facebook or Instagram, send us a request with the name and phone or email you used; we will confirm deletion within 30 days. If you are a customer of one of our clients, we will pass your request to that business and act on their instructions.

Changes

We may update this policy. The date at the top shows when it last changed.